CTS System Product F.A.Q.

Q. How long does it take to install CTS system?
Clinical trials Server (CTS) is a web-based application, the client receives a pre installed CSS-Server. Once connected to the clinic network, it's operational and ready to start the data entry.

Q. How long does it take to be trained on CTS system?
For the average user who is familiar with using a web-browser like Internet Explorer or Firefox Clinical trials Server (CTS) is easy to learn, the intuitive interface and the adherence to Internet standards makes learning curve relatively high.

Q. How long does it take to set up a new protocol on CTS system?
The time required to set up a study will vary depending on number of CRF pages, complexity of the pages, our experience shows that most studies are set up within 1 to 5 days.

Q. Does CTS system allow real-time data entry and access from a remote location through the clinic LAN (local area network; aka Intranet), Internet, or VPN?
Yes, CTS system once connected to the clinic network can be accessed using a web-browser like Internet Explorer or Firefox without the need for an extension or additional software installation.

Q. What are the security features of CTS system?
CTS Data Management prevents unauthorized access or alteration on data through roll-based security. These security features control user access, group assignments, task execution, study permissions, and login procedures.

Q. Does the client need programming experience to use CTS system?
CTS Data Management requires no programming or database administration skills for defining the study CRF scales or data capture forms.

Q. What kind of technical support do you provide?
Clinic-Soft.com offers technical support during regular business hours or clients can arrange for extended coverage.

Q. What aspects of the clinical trial process does CTS system address?
The CTS Data Management product supports CRF design, data entry, data review, data export, and patient data import through SAP system interface. Remote access via Internet/intranet to the study server is conducted using any web browser.

Q. How does CTS system handle mid-study changes?
All CRF definitions & modifications are carried out in the manager console, with no downtime.

Q. Does CTS system utilize client server technologies?
Yes. The CTS Data Management software is built from the very beginning as a web server, no need for an extension or additional software installation. The clinic benefits from the advantages of the client server technologies including easier IT administration & central data backup. no software required on every terminal computer other the usual Internet web-browser.

Q. What audit trails does CTS system provide?
All date records are stamped with date & time & author of creation & modification. Moreover all user log-in trails are recorded either as successful or failure trails.

Q. Can CTS system incorporate databases from other sources?
Yes. CTS system can import patient data through SAP system interface.

Q. What is the limit to the number of users that can access the system simultaneously?
CTS system license doesn't limit the concurrent users sessions nor number of users accounts.

Q. Is there a degradation in performance when multiple users access the system or database size grows?
CTS server is extremely fast even under high traffic loads or huge database size, thanks to the modern technologies used to develop the study platform.

Q. What user documentation is available?
An HTML based version of the user guide is accessible through the CTS system.

Q. What does CTS system cost?
You may contact a CTS sales representative at sales@Clinic-Soft.com to discuss your requirements and options.

F.A.Q. is prepared by Clinic-Soft.com